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Privacy Policy for Your Account

Our Privacy Policy explains how account records, cookies, device data and wallet activity are handled when you open an ongcuci account for Malaysia access.

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ongcuci Privacy Policy for Your Account
CONTACT PATHS

Privacy Contact Paths That Work

Privacy questions should reach the team that can verify your account and act on the request without exposing your data to the wrong person. Use your registered phone number, account name or email when you contact us, and avoid sending unrelated screenshots. We may ask for extra checks before changing, releasing or deleting records.

Team online

Privacy email

Send privacy questions to [email protected] with your account name, registered phone number and the request type. We use those details only to locate your record, verify control and reply through a secure path.

Live chat routing

Use live chat when you need quick help finding the privacy contact form or checking whether a request was received. Our agent may ask for limited account markers before discussing any personal data.

Wallet privacy checks

For payment privacy matters, share the transaction reference rather than screenshots containing unrelated data. We check Touch 'n Go, GrabPay, Boost dan FPX records against your wallet activity before giving a reply.

DATA HANDLING

Auto Roulette Data and Cookie Care

Game sessions, wallet activity and support messages create records that need careful handling. We keep privacy controls tied to real account actions, including login checks, cookie settings, payment matching and correction requests.

Data we collect

Your account record can include name, phone number, login details, device markers, wallet entries and support messages. We collect them to run account access, process requests, protect balances and meet legal duties that apply to us.

Cookie controls

Cookies keep your session active, remember language choices and help us spot unusual account access. You can clear cookies in your browser, but some privacy and security checks may ask you to log in again.

Payment records

Wallet records show method, time, amount, reference code and status for Touch 'n Go, GrabPay, Boost dan FPX. We use them to match deposits, verify withdrawals and answer privacy requests about payment data.

Security checks

Login alerts, device markers and failed access logs help us detect account takeover attempts. When a change looks unusual, we may pause sensitive privacy actions until you confirm control through the registered contact path.

Retention periods

We keep account and wallet records only for as long as needed for service, dispute handling, fraud checks and legal duties. When a record is no longer needed, we remove it or anonymise it.

Your requests

You can ask to access, correct or delete personal data by contacting us from your registered channel. We may need extra checks before acting, so another person cannot change your record.

Privacy Questions Before You Join

The answers below focus on how this Privacy Policy applies to your account, wallet records, cookies and support contact. They are written for Malaysia access and should be read with the legal scope above. If your request involves a law that applies in your location, we will handle it through the proper verification path.

During account creation we collect the details needed to identify your account, keep wallet records and contact you about privacy matters. We avoid asking for data that is not needed for account access or legal checks.

We share only the data needed to process or verify wallet activity through Touch 'n Go, GrabPay, Boost dan FPX. That can include transaction reference, amount, time, status and account matching details.

Yes, you can contact us from your registered channel and ask for correction or deletion. Some records may need to be kept for legal duties, dispute handling or fraud checks before they can be removed.

Cookies help keep your session active, remember your language choice and detect unusual access patterns. You can clear them in your browser, but clearing them may require a fresh login or extra account check.

We keep records only for as long as they are needed for account service, payment matching, dispute handling, fraud checks and legal duties. After that period, we remove or anonymise the record where practical.

Game names can appear because activity logs may show where wallet entries, session records or support queries came from. We use those records to resolve privacy questions, not to publish your play history.

Access and eligibility depend on local law and are available only where local law permits. Privacy checks may also vary by location, payment method or account status, especially when we must verify your identity.

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