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Terms & Conditions for your account

Auto Roulette, Ultimate Holdem, Football Studio and your wallet all sit under one set of ongcuci Terms & Conditions, so you can read the account rules before you…

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ongcuci Terms & Conditions for your account
HELP CHANNELS

Ask us about any term

If any clause reads unclear, contact us before you continue with the account action it affects. We can explain the relevant wording for login access, promo conditions, wallet checks, withdrawal verification, or game-session disputes. We will not rewrite the terms through chat, but we can point you to the exact clause and tell you what record we need to check your case.

Team online

Live chat for clauses

Use live chat when you need a quick reading of an account clause, promo condition, or wallet rule. We may ask for your account ID and the exact wording you want clarified.

Email for written requests

Send an email when your question needs a written reply, such as a dispute about withdrawal verification or a request to correct account details held under the terms.

Wallet case path

Raise a wallet case if a Touch 'n Go, GrabPay, Boost dan FPX action does not match the terms shown at the time of the transaction.

SECURITY CARE

How we keep account terms clear

Our Terms & Conditions connect account access with data handling, cookies, security checks, and record retention.

Account data scope

We collect the details needed to run your account terms, including login records, wallet actions, device signals, and support messages. We keep the scope tied to access, verification, and dispute handling.

Cookie clauses

Cookie terms explain how session tokens, security checks, and preference settings work while you browse the lobby or account pages. You can ask support how these clauses affect your device session.

Login security rules

Our security clauses cover passwords, one-time codes where used, suspicious access checks, and account lock steps. These rules help us decide when to pause an action and request verification.

Record retention period

Retention rules say how long wallet records, support chats, promo entries, and verification files may be kept for account handling. We remove or limit records when the terms and law allow.

Term changes

When the Terms & Conditions change, we show a dated update and apply it to future account actions. Older records may still be checked against the wording active at that time.

Correction requests

Requests to correct account details should go through support with proof that matches the account. We check the term that applies, then confirm whether the record can be changed.

Terms & Conditions questions answered

These questions focus on how the Terms & Conditions affect your account decisions, not general lobby browsing. Read them before you open your account, add funds, use a promo, or request a withdrawal. If your situation involves a dated payment, table round, slot session, or support chat, keep the reference ready so we can match it to the clause that applies.

You can open an account only where local law permits. The Terms & Conditions explain eligibility, identity checks, account use, and wallet access, but your right to use the service depends on your location and local law.

Yes. The wallet clauses cover how deposits are credited, how failed transfers are checked, and what records we use for withdrawals. Keep your payment receipt until the account balance or case result is clear.

The specific promo condition applies to that promo, while the main Terms & Conditions still control account access, verification, wallet checks, and dispute handling. If wording conflicts, ask support before you join the promo.

Cookie and device clauses explain session security, preference storage, fraud checks, and login continuity. We use those records to manage your account under the terms, not to change results from game sessions.

Yes, if the terms and local law allow the change. Send support the account ID, the detail to correct, and proof that matches your account, then wait for verification before using that detail again.

The wording active at the time of the round applies, together with table rules and provider records. Share the table name, round time, stake, and any support chat so we can check the correct clause.

We place updated wording on this page with a current date or clear change marker. Future account actions follow the updated terms, while older disputes may be checked against the version active then.

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